Privacy Policy

We may collect information you provide directly to us, including your name, phone number, email address, payment details, support messages, and any other information you choose to submit through our website or services.

We may also collect information automatically, such as device details, browser type, IP address, pages visited, timestamps, charging session activity, approximate location, and interactions with our website or app.

We use information to operate and improve Metropay, process charging and payment transactions, communicate with you, respond to support requests, personalize your experience, detect fraud, maintain security, and comply with legal obligations.

We may also use aggregated or de-identified data for analytics, service planning, and business insights.

We may share information with service providers, payment processors, EV charging network partners, analytics providers, customer support tools, and other vendors who help us operate Metropay.

We may also disclose information when required by law, to protect rights and safety, in connection with a merger or business transfer, or with your consent.

We may use cookies, similar technologies, and analytics tools to understand website usage, remember preferences, measure campaign performance, and improve the reliability of our services.

You can control certain cookies through your browser settings, though disabling them may affect site functionality.

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, resolve disputes, enforce agreements, and meet legal, tax, accounting, or regulatory requirements.

You may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable law and our need to retain some information for legitimate business or legal purposes.

You may also opt out of non-essential marketing communications by following the unsubscribe instructions in those messages.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

Metropay is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our services.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date on this page. Your continued use of the services after changes become effective means the updated policy will apply.

If you have questions about this Privacy Policy or our data practices, contact us at help@metropay.co or call/text (310) 773-5384.